Privacy Policy

July 14, 2020

Walnut Creek Fireplace  values  its  users’  privacy.  This  Privacy  Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with  the  information  we collect.  Our Policy has been designed  and  created  to  ensure  those affiliated with Walnut Creek Fireplace of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Walnut Creek Fireplace decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected,  the  user  or  users  shall  be promptly  notified  by email.  Users  at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Walnut Creek Fireplace, and it governs any and all data collection and usage by us. Through  the  use of https://www.walnutcreekfireplace.com,  you are  therefore  consenting  to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Walnut Creek Fireplace does not control, nor by individuals not employed or managed by us. If  you  visit  a website  that we mention  or  link to, be sure  to review  its  privacy  policy  before providing the site with information. It is highly recommended and suggested that you review the privacy   policies   and  statements   of  any  website   you  choose  to  use  or   frequent   to  better understand the way in which websites garner, make use of and share the information collected.

Specifically, this Policy will inform you of the following:

  1. What personally identifiable information is collected from you through our website;
  2. Why we collect personally identifiable information and the legal basis for such collection;
  3. How we use the collected information and with whom it may be shared;
  4. What choices are available to you regarding the use of your data; and
  5. The security procedures in place to protect the misuse of your information.

Information We Collect

It is always up to you whether to disclose personally identifiable information to us, although if you elect  not to do  so, we reserve  the  right  not to register  you  as a  user  or  provide  you  with any products or services. This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

In    addition, Walnut Creek Fireplace  may   have  the   occasion   to  collect   non-personal anonymous demographic information, such as age, gender, household income, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service.

Walnut Creek Fireplace may also  deem it  necessary,  from  time  to time,  to follow  websites that our  users  may  frequent  to gleam  what  types  of services  and  products  may  be the  most popular to customers or the general public.

Please rest assured that this site will only collect personal information that you knowingly and willingly  provide  to us by way  of surveys,  completed  membership  forms,  and  emails.  It is  the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for on this Policy.

Why We Collect Information and For How Long

We are collecting your data for several reasons:

  • To better understand your needs and provide you with the services you have requested;
  • To fulfill our legitimate interest in improving our services and products;
  • To send you promotional emails containing information we think you may like when we have your consent to do so;
  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
  • To customize our website according to your online behavior and personal preferences.

The data we collect from you will be stored for no longer than necessary. The length of time we retain  said  information  will  be determined  based upon  the  following  criteria:  the  length  of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims  might  be made;  any retention  periods  prescribed  by law  or  recommended  by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy.

Use of Information Collected

Walnut Creek Fireplace does not now,  nor  will it in  the  future,  sell,  rent  or  lease  any of its customer lists and/or names to any third parties.

Walnut Creek Fireplace may collect and may make use of personal information to assist in the  operation  of our  website  and  to ensure  delivery  of the  services  you  need and  request.  At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from https://www.walnutcreekfireplace.com.

Walnut Creek Fireplace may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

Walnut Creek Fireplace uses various third-party social media features including but not limited to Facebook, Instagram and other interactive programs.  These may collect your IP address and require cookies to work properly.  These services are governed by the privacy policies of the providers and are not within Walnut Creek Fireplace’s control.

Disclosure of Information

Walnut Creek Fireplace may  not use or  disclose  the  information  provided  by you  except under the following circumstances:

  • as necessary to provide services or products you have ordered;
  • in other ways described in this Policy or to which you have otherwise consented;
  • in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
  • as required by law, or in response to a subpoena or search warrant;
  • to outside auditors who have agreed to keep the information confidential;
  • as necessary to enforce the Terms of Service;
  • as necessary to maintain, safeguard and preserve all the rights and property of Walnut Creek Fireplace

Non-Marketing Purposes

Walnut Creek Fireplace greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Walnut Creek Fireplace products and services).  In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

Children under  the  age of 13

Walnut Creek Fireplace’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13).  If it is determined that such information  has been inadvertently  collected  on anyone under  the  age of thirteen  (13),  we shall immediately  take  the  necessary  steps  to  ensure  that  such  information  is  deleted  from  our system’s  database,  or  in the  alternative,  that verifiable  parental  consent  is  obtained  for  the  use and  storage  of such information. Anyone under  the  age of thirteen  (13)  must  seek  and  obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All  users  and  visitors  to our  website  have the  option  to discontinue  receiving  communications from  us by way of email  or  newsletters.  To discontinue  or  unsubscribe  from  our  website  please send  an   email   that  you   wish   to  unsubscribe   to  owner@walnutcreekfireplace.com.   If   you   wish   to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe  or  opt-out. Walnut Creek Fireplace will continue  to adhere  to this  Policy  with respect to any personal information previously collected.

Links to Other Websites

Our website may contain links to affiliate and other websites. Walnut Creek Fireplace does not claim  nor  accept  responsibility  for  any privacy  policies,  practices  and/or  procedures  of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website  and to read  the  privacy  statements  of every  website  that collects  personally  identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our website.

Notice to European Union Users

Walnut Creek Fireplace’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the EU-US Privacy became operational on August 1,  2016.  This  framework  protects  the  fundamental  rights  of anyone in the  EU whose personal data  is  transferred  to the  United  States  for  commercial  purposes.  It  allows  the  free  transfer  of data to companies  that are  certified  in the  US  under  the  Privacy  Shield.)  By providing  personal information to us, you are consenting to its storage and use as described in this Policy.

Your Rights as a Data Subject

Under the regulations of the General  Data Protection  Regulation  (“GDPR”)  of the EU you  have certain rights as a Data Subject. These rights are as follows:

  • The right to be informed: this means we must inform you of how we intend to use your personal data and we do this through the terms of this Policy.
  • The right of access: this means you have the right to request access to the data we hold about you and we must respond to those requests within one month. You can do this by sending an email to owner@walnutcreekfireplace.com.
  • The right to rectification: this means that if you believe some of the date, we hold is incorrect, you have the right to have it corrected. You can do this by logging into your account with us, or by sending us an email with your request.
  • The right to erasure: this means you can request that the information we hold be deleted, and we will comply unless we have a compelling reason not to, in which case you will be informed of same. You can do this by sending an email to owner@walnutcreekfireplace.com.
  • The right to restrict processing: this means you can change your communication preferences or opt-out of certain communications. You can do this by sending an email to owner@walnutcreekfireplace.com.
  • The right of data portability: this means you can obtain and use the data we hold for your own purposes without explanation. If you wish to request a copy of your information, contact us at owner@walnutcreekfireplace.com.
  • The right to object: this means you can file a formal objection with us regarding our use of your information with regard to third parties, or its processing where our legal basis is our legitimate interest in it. To do this, please send an email to owner@walnutcreekfireplace.com.
  • In addition  to  the rights  above, please  rest assured  that we will  always  aim  to  encrypt and anonymize your personal information whenever possible. We also have protocols in place in the unlikely event that we suffer a data breach and we will contact you if your personal information is ever at risk. For more details regarding our security protections see the section below or visit our website at https://www.walnutcreekfireplace.com

Security

Walnut Creek Fireplace takes precautions to protect your information. When you submit sensitive  information  via  the  website,  your  information  is  protected  both  online  and  offline. Wherever we collect sensitive information (e.g.  credit card  information),  that  information  is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.  Only  employees  who  need the  information  to  perform  a  specific  job  (for example,  billing or  customer  service)  are  granted  access to personally  identifiable  information. The computers  and  servers  in which  we store  personally  identifiable  information  are  kept  in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.

Acceptance of Terms

By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement.  If  you are  not in agreement  with our  terms  and conditions,  then  you should  refrain  from  further  use of  our  sites.  In addition, your continued use of  our  website following the posting of any updates or changes to our terms and conditions shall mean that you agree and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: owner@walnutcreekfireplace.com
Telephone Number: 925-278-1400
Mailing Address:
Walnut Creek Fireplace
2363 Boulevard Circle, Suite 24
Walnut Creek, California
94595

 

The data controller responsible for your personal information for the purposes of GDPR compliance is:

Damon Mathews
owner@walnutcreekfireplace.com
925-278-1400
2363 Boulevard Circle, Suite 24
Walnut Creek, California
94595